Shipping policy

Thank you for purchasing from Hans Jacobus Maria Jonk. As a professional online store based in the Netherlands focusing on frozen fresh food products, we adhere to strict cold-chain logistics standards throughout the entire delivery process. We make every effort to ensure all frozen goods are professionally packaged, fully preserved during transit, and delivered to customers with complete quality assurance within a reasonable delivery cycle.

1. Order Processing Time

All valid orders will be processed, inspected, and packed with professional frozen preservation materials within 1 to 5 business days after successful order confirmation and payment verification. Weekends and official Dutch public holidays do not count towards regular processing working days. During busy sales seasons, order surges or temporary logistics arrangement adjustments, the order processing period may be slightly prolonged. Our store will send real-time email notifications to all customers once obvious delivery delays occur to ensure transparent order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on the actual weight, package size, cold-chain packaging specifications and delivery region of the purchased products. The final shipping cost will be clearly displayed and confirmed on the checkout page before customers complete payment. The standard delivery cycle for all dispatched orders is 7 to 14 business days. All estimated delivery times are for reference only. Actual delivery schedules may be affected by logistics carrier operational delays, international customs clearance progress, extreme weather conditions, regional logistics restrictions and holiday logistics suspensions.

3. Shipment Confirmation and Order Tracking

Once your frozen fresh food order is completed and dispatched from our warehouse, you will receive an official shipment confirmation email from our store, which includes a dedicated tracking number and official tracking channels. Normally, logistics tracking information will be updated and available for online inquiry within 24 to 48 hours after the package is picked up by the logistics provider. Customers can check the real-time transportation status of their orders at any time during the delivery period.

4. Incorrect Address Disclaimer

Customers shall fill in accurate, detailed and deliverable shipping addresses, postal codes and valid contact information when placing orders. Our store will not bear any liability for delivery errors, delivery failures or package losses caused by incorrect, missing or invalid recipient information provided by customers. If the package is returned to the warehouse due to address mismatch or undeliverable information, customers need to bear the corresponding repackaging and reshipping costs for secondary delivery services.

5. Lost or Damaged Packages

If your package is not delivered as scheduled and is confirmed lost during transportation, please contact our customer service team within 5 working days from the expected delivery date. If the received package has damaged outer packaging, broken cold-chain sealing or deteriorated frozen products, please submit a feedback application within 24 hours after receiving the goods. You need to provide complete and clear photos and videos of the damaged products and original packaging as verification evidence. Our professional team will verify the situation efficiently and provide proper after-sales solutions as soon as possible.

6. Frozen Product Preservation Notice

All frozen fresh food products in our store adopt low-temperature cold-chain transportation and professional fresh-keeping packaging to guarantee product quality during delivery. Customers are required to receive and inspect the goods in a timely manner after the package arrives, and store all frozen products in strict accordance with standard low-temperature freezing storage requirements. Our store will not be responsible for product deterioration, quality loss or damage caused by delayed receipt, improper manual storage, or non-standard preservation operations after successful delivery of the package.

7. International Shipping and Customs Notice

For all cross-border international shipping orders, the local customs department of the destination country may collect corresponding import tariffs, commodity inspection fees and other related additional charges according to local trade policies and regulatory requirements. All extra customs expenses incurred in the transportation process shall be borne by the customer independently, and these fees are not included in the product price and basic shipping charges. Our store will actively provide relevant order documents and cooperate with customs inspection work to promote smooth customs clearance of packages.

8. Contact Information

If you have any consultation, questions or feedback about our shipping rules, order processing and logistics delivery services, please contact our official support team through the following methods:
Trade Name: Hans Jacobus Maria Jonk
Physical Address: Muiderslot 46, 7608 KD Almelo, Netherlands
Phone Number: +31 66 4323858
Email: contact@hansfrost.shop